Returns & Refunds
Effective Date: July 8, 2025
We want you to be fully satisfied with your Brown & Sharpe™ purchase. If you are not completely happy, we’re here to help with returns or refunds under the terms below.
1. Return Eligibility
- Returns must be initiated within 30 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- A valid order number or proof of purchase is required.
- Items purchased outside of our official store or authorized channels are not eligible.
2. Non-Returnable Items
- Used or damaged products not due to manufacturing defects
- Products without original packaging
- Items marked as “Final Sale” or customized products
- Returns requested after 30 days
3. How to Request a Return
- Email your return request to customercare@brownsharpe.com.
- Include your order number, reason for return, and photos (if applicable).
- We will respond within 2 business days with return instructions and shipping address.
- Return the item within 7 days of approval and share the tracking number with us.
4. Shipping Costs
- If the return is due to our error or a defective product, we will cover return shipping.
- If the return is for personal reasons (e.g., no longer needed), the buyer is responsible for return shipping costs.
5. Refunds
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days after we receive the return for the refund to appear.
6. Contact Us
If you have any questions or concerns, feel free to contact our Customer Care Team:
Email: customercare@brownsharpe.com
Website: www.brownandsharpe.store