FAQs

Are your products original Brown & Sharpe tools?

Yes. All products sold on brownandsharpe.store are officially licensed and guaranteed to be genuine Brown & Sharpe tools.

 

Which countries do you ship to?

We currently ship to the United States, Canada, Mexico, and Japan only.

 

Where do you ship from?

We ship from our authorized fulfillment centers depending on your location — either within the U.S. or globally.

 

Do your tools come with a warranty?

Yes. All Brown & Sharpe tools sold here are covered by a manufacturer’s warranty. Please visit our Warranty Information page for details.

 

Can I return a product if I’m not satisfied?

Yes. We offer a 30-day return policy. Please see our Returns & Refunds policy for more info.

 

How can I contact customer service?How can I contact customer service?

You can reach us anytime at customercare@brownsharpe.com. We typically respond within 24 hours on business days.